Register for Help

We strongly suggest you review all of the following before beginning your application.  There are tips to make the process easier, a handy online instruction guide and answers to frequently asked questions below. 

If you are familiar with the system and have everything ready to go (this is our third year with the process), the link to the application system is at the very bottom of this page. 

• You can register with your smartphone or a computer.  

• Before you begin, please note you will need to upload copies of the documentation listed below to our secure site.  If you are registering using your smartphone, the easiest way to do this is to take photos of your paperwork with your phone. 

• If you are registering using a computer and have access to a scanner, you can also scan and save the documents in a pdf format to upload. 

• Be sure to add mail.smapply.net to your safe senders list in your email, all communications regarding the approval of your application and your pick up date will be sent via email.  You are able to stop, save and return to your application if you need to.  

• PLEASE NOTE:  Please take the time to make sure you have all of the required documentation listed below (you can take photos of your documents or scan them to your computer) ready to upload, we cannot process incomplete applications. 

Required Documents for uploading:  

1.  Government-issued photo ID (if married, both parents ID required).
2.  Income Information - We need to confirm the total annual family income so please ensure you supply ALL income information for the year, with latest paystubs for all jobs for both parents for the whole year, E.I info, or any other income statements. If employed for all or a portion of the year:  Documentation of all sources of income is required for both parents, for example, if both parents are employed we need the most recent pay stubs showing year to date payroll for both of you.  If  you are receiving Social Assistance, upload a cheque stub or other proof such as a screenshot of your online Ministry account. 

3.  Two months of bank statements for all accounts (both parents).

4.  Proof you live in Surrey (phone bill, rent agreement, mail, electric, cable or gas bill).

5.  BC Medical Care Cards (photos of front and back please) for everyone in the family 

Frequently Asked Questions: 

How long does the review process take? Your application will be reviewed by our team of Registrars starting in early November. Please be sure to include your telephone number in case we need to confirm any information. Please do not call to check on the status of your application, our reception volunteers do not have access to that information.  

How will I know if my application is approved?  You will be notified VIA EMAIL about the decision on your application.  

How do I book a time to pick up?  If your application is approved, and if you are not participating in the Adopt a Family program, the email will include a link to a calendar where you will be able to book your appointment time to come to the Toy Depot to select your toys and receive your grocery gift card.  

How do participate in the Adopt a Family program?  There is a check box to click in the application if you would like to participate in the Adopt a Family program.  Please note you MUST be able to communicate both on the phone and by email with your sponsor so English is required.  We would love to have sponsors with other language capacities but do not at this time.  

Do I still book a pick up time if I want to be adopted?  Please do NOT book a pick up appointment if you are participating in the Adopt a Family program, we will call you with the details of your sponsor who will contact you directly and make arrangements to deliver your hamper and gifts to you. 

Can I change my pick up time if I need to?  If you need to change your appointment you can do so as long as it is not less than 24 hours before your appointment time.  Of course, we know with children comes unexpected emergencies from time to time, so if something comes up on the day of your appointment, call us directly at 604-581-9623 and we will help you re-book. 

Where is the Toy Depot this year?  Our 2025 Toy Depot is TBD.