Register for Help

For the health and safety of our clients, volunteers and staff we are launching an online registration portal for the 2020 season.

PLEASE NOTE:  Your application will be reviewed by our team of Registrars starting in early November. Please be sure to include your telephone number in case we need to confirm any information. You will be notified VIA EMAIL about the decision on your application.  If your application is approved, and if you are not participating in the Adopt a Family program, the email will include a link to a calendar where you will be able to book your appointment time to come to the Toy Depot to select your toys and receive your grocery gift card.

Please do not call to check on the status of your application, our reception volunteers do not have access to that information.  Once again, you will be notified via email of the decision and provided an opportunity to book and confirm your pick up appointment at that time.

Here is how to register:  We have developed a handy guide to the online process here (click on the red title of the Guide):


You can register with your smartphone or a computer.  Before you begin, please note you will need to upload copies of the following documentation to our secure site.  If you are registering using your smartphone, the easiest way to do this is to take photos of your paperwork with your phone. If you are registering using a computer and have access to a scanner, you can also scan and save the documents in a pdf format to upload. Be sure to add to your safe senders list in your email, all communications regarding the approval of your application and your pick up date will be sent via email.  You are able to stop, save and return to your application if you need to. 

PLEASE NOTE:  You will be notified by email if your application is approved and you will receive a link to book your appointment for pick up at that time.  Appointments for pick up will begin November 16th and continue to December 21.   Please do not call to check on the status of your application, our volunteers are working remotely to review applications and will email your results to you as soon as possible.

If you have chosen to participate in the Adopt a Family program, please do NOT book a pick up appointment, your sponsor will deliver your hamper and gifts to you.

You will need to upload photos/screenshots or scanned copies of the following for your application, please have them ready before you begin:

  1.  Government-issued photo ID

  2.  Income Information – If  you get Social Assistance, upload a cheque stub or other proof, like two months bank statements clearly showing  Prov of BC deposit or a screenshot of your online Ministry account.

If not getting Social Assistance, upload bank statements for 2  months AND ALL income information for the year, with  latest paystubs for all jobs for both parents for the whole year, E.I info, all other income statements.

3.  Proof you live in Surrey (phone bill, rent agreement, mail, electric, cable or gas bill)

4.  BC Medical Care Card numbers for everyone in the family 

We are working hard to ensure your safety and ask that you respect the  COVID19 protocols we have in place including:

  • Please remain in your vehicle until your appointment time. No line ups.
  • Only one parent may enter the building to select toys.
  • Maintain social distance of 2 metres from other people in the building.
  • Masks are mandatory.
  • Please do not bring your children when you come to select your toys.