Register for Help

يمكن للعائلات التي تحتاج إلى المساعدة التقديم ابتداءً من يوم الجمعة، 17 أكتوبر

Las familias que necesiten ayuda pueden solicitarla a partir del viernes 17 de octubre

ਜਿਨ੍ਹਾਂ ਪਰਿਵਾਰਾਂ ਨੂੰ ਮਦਦ ਦੀ ਲੋੜ ਹੈ, ਉਹ ਸ਼ੁੱਕਰਵਾਰ, 17 ਅਕਤੂਬਰ ਤੋਂ ਅਰਜ਼ੀ ਦੇ ਸਕਦੇ ਹਨ

Please find the Register for Help guides above in English, Spanish, Arabic, and Punjabi. More languages will be added over time.

Who Can Apply? 

Families living in Surrey can apply for Christmas support through the Surrey Christmas Bureau. You only need to apply once, then you can choose either:

• Toy Depot (choose gifts for your children ages 0–18)

• Adopt-a-Family Program (be matched with a sponsor who provides gifts and food)

IMPORTANT: This page is only for families who need help this Christmas. If you want to donate or sponsor a family, please visit our Adopt-a-Family Donor Page. 

Before You Apply 

We strongly suggest reviewing everything below before beginning your application.
You’ll find tips to make the process easier, a handy online instruction guide. and answers to frequently asked questions below. 

If you’re already familiar with the system and have your documents ready, the application link is at the bottom of this page.

You Can Apply Using: 

• Your smartphone (take photos of your documents)

• Or a computer (scan and upload your documents)

NOTE: Please ensure you have all required documents ready before starting. We cannot process incomplete applications.

What Are the Required Documents?

Please upload clear photos or scans of all documents below.
All uploads are handled through a secure website.

1. Government-issued photo ID (for both parents if married/common law).

2. Proof of income – documentation of all income sources for both parents (e.g., most recent paystubs showing year-to-date totals, EI info, or assistance proof).

• • If on Social Assistance, upload a cheque stub or screenshot of your Ministry account.

3. Two months of bank statements (for all accounts, both parents).

4. Proof of address in Surrey (e.g., phone, rent, electric, or gas bill).

5. BC Medical Cards (front and back for everyone in the family).

Be sure to add mail.smapply.net to your safe senders list, as all updates and approval details will be sent by email.

Tip: You can save your application and come back later.

After You Apply

When will I hear back? 

Applications will be reviewed starting in early November.
We’ll contact you by email, so please check your inbox (and junk/spam) for messages from mail.smapply.net. 

How will I know if my application is approved?

• You’ll receive an email with a link to book your Toy Depot appointment (if not in Adopt-a-Family).

• If you selected Adopt-a-Family, your sponsor will contact you directly to arrange delivery of your gifts and food hamper.

How do I book a time for pick up? 

If your application is approved, and you are not participating in the Adopt-a-Family program, your approval email will include a link to a calendar where you can book a pickup appointment at the Toy Depot to:

• Select gifts for your children, and

• Receive your grocery gift card.

Need to change your pickup time? 

You can reschedule as long as it’s more than 24 hours before your appointment.
If an emergency comes up the same day, please call 604-581-9623 and we’ll help you rebook.

Toy Depot Location

Our 2025 Toy Depot location is at 13665 102 Avenue, Surrey, BC V3T 1N7. 

About Our Adopt-a-Family Program 

How do I participate in the Adopt-a-Family program?

There is a checkbox in the application form if you wish to participate.

Please note:

• You must be able to communicate in English by phone and email with your sponsor.

• We hope to expand language options in the future, but at this time, English is required.

   

Frequently Asked Questions

How long does the review process take? Reviews begin in early November. Please include your phone number in case we need to confirm details.
(Please do not call to check on the status of your application; our reception volunteers do not have access to that information. )

How will I know if I’m approved? You’ll receive an email confirming your approval and next steps.

Do I book a Toy Depot time if I want Adopt-a-Family? No, please do not book a Toy Depot appointment if you’ve selected Adopt-a-Family. Your sponsor will contact you directly to arrange delivery.

What if I need to change my pickup time? You can reschedule online (more than 24 hours before your appointment).
For emergencies, please call 604-581-9623.

Quick Checklist Before You Start

✅ Have all your documents ready (photo ID, proof of income, bank statements, proof of address, BC medical cards).
✅ Use an email address you check often.
✅ Apply only once, using the ‘REGISTER FOR HELP’ application. 
✅ Add mail.smapply.net to your safe senders list.
✅ Review this page before clicking the application link below.

Register for Help: Application Flowchart